Returns & Shipping

///Returns & Shipping
Returns & Shipping 2017-09-01T18:09:58+00:00

Returns

All returns must be pre-authorized.

Items purchased at full retail price may be returned for refund or exchange within 30 days of purchase if they are in new condition with original packaging. Items will not be accepted for return if they are soiled or have dog hair on them.

All refunds are subject to a 15% restocking fee. Shipping costs are non-refundable and additional shipping will be charged for exchanges. Defective Merchandise: Defective merchandise must be returned within 14 days of purchase. A replacement item will be shipped out at no charge.

Exchange

Products may be exchanged for a different size within 14 days of purchase. Exchanged merchandise must be in new condition and returned with all original packaging. Merchandise that is soiled or that has dog hair on it will not be accepted. All exchanges must be pre-authorized and standard shipping charges will apply on all replacement merchandise.

Shipping

Orders are shipped out within 24-48 hours via the US Postal Service.

Calculate your shipping at any time by going to your shopping cart and clicking “calculate shipping”.

Shipping and handling fees are charged on all exchanges so please measure your dog carefully.

Sales Tax

Only Florida residents are charged a sales tax of 6%